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Free Work Order Template (PDF)
A work order is the one piece of paper that follows a job from the phone call to the invoice. This is the version I used running a plumbing office — dispatch fills out the top, the tech fills out the middle on site, and the office bills off the bottom. Fillable on a phone or tablet, or print a stack for the truck.
What's on the form
- Work order number, date received and scheduled time
- Priority — routine, same day, or emergency
- Customer, service address, access notes and PO number
- What the customer reported, in their own words
- Arrive / depart times and labor hours per tech
- Parts and materials with cost lines for job costing
- Status: complete, return trip, or parts on order
- Technician and customer signature lines
Related reading: SOPs 101 — how to write procedures your crew will actually follow
Next step · $9
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Common questions
- What's the difference between a work order and an invoice?
- The work order authorizes and records the job — who's going, what they found, what they used. The invoice is the bill you build from it afterward. Keep them separate and your job costing stays honest.
- Can my techs fill this out on a phone?
- Yes. The PDF has real fillable fields, so they can type in it and email it back, or you can print a stack and keep them in the truck.
- Is a work order the same as a repair order?
- Same document, different name. Some shops say repair order, some say service ticket. This form covers all of it — diagnosis, repair, install and maintenance visits.
- Do I need a signature on it?
- Get one every time. A customer signature on the work performed section is what ends the argument when someone calls back three weeks later and says the work was never done.
More free contractor templates
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